Shipping Information
Delivery charges vary based on the total amount of your order. Here is a breakdown of our standard delivery charges:
- Domestic Shipping (Within the US):
- Orders under $9.99: $5.99
- Orders $9.99 and above: Free
Please note that these rates are subject to change and may vary during promotions or special offers. You will be able to see the exact delivery charge for your order at checkout before completing your purchase.
The estimated delivery time for your order depends on your location and the shipping method selected. Here are our standard delivery times:
Standard Shipping (Within the US):
- Estimated delivery time: 3-7 business days
Please note that these times are estimates and may vary depending on factors such as weather conditions, holidays, and carrier delays. You will receive a tracking number once your order has shipped, allowing you to monitor its progress.
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to the carrier’s website. To track your order:
- Open the confirmation email.
- Find the tracking number and link provided in the email.
- Click on the link or visit the carrier’s website and enter the tracking number in the appropriate field.
You can also track your order directly on our website by logging into your account and navigating to the “Order History” section, where you will find your order details and tracking information. If you have any issues or do not receive a tracking number, please contact our customer service team at support@diffuss.com for assistance.
Since we currently only ship within the USA, there are no customs or import charges for our parcels. If we expand our shipping options to include international destinations in the future, we will provide detailed information about any potential customs or import charges at that time. For now, you can shop with confidence knowing that no additional charges will apply to your domestic orders.
If the total value is below $800 (USD), you likely won’t be charged customs duties.
No, currently we only ship within the United States. We do not offer international shipping at this time. All orders must have a valid U.S. address for delivery. If you have any questions about shipping or delivery, please feel free to contact our customer service team at support@diffuss.com.
Returns & Refunds
Returning an item is easy:
1. Contact Us: Email support@diffuss.com with your order number and reason for the return.
2. Get Authorization: Once approved, we’ll provide an RMA number and return instructions.
3. Pack and Ship: Pack the item securely and ship it back to us using a trackable service.
4. Receive Refund: Once received and inspected, we’ll issue your refund within 7-10 business days.
For more help, email support@diffuss.com.
If you believe your refund is incorrect, please follow these steps:
1. Review Your Order: Double-check your original order and compare it with the refund amount received.
2. Contact Us: Email our customer service team at support@diffuss.com with your order number and details of the discrepancy. Include any relevant information or documentation.
3. Resolution: We will investigate the issue promptly and work to resolve any discrepancies. We may request additional information to assist in processing your refund correctly.
4. Further Assistance: If you have any questions or concerns about your refund, please don’t hesitate to contact us. We are here to help ensure you receive the correct refund amount.
For prompt assistance, reach out to support@diffuss.com.